Privacy Policy

Privacy Policy

1. Introduction

DWE Distributors respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

2. What Information We Collect

We may collect and process the following types of personal information:

2.1 Information You Provide

  • Full name
  • Email address
  • Contact number
  • Business name (for brick and mortar stores)
  • Physical and delivery address
  • VAT number (if applicable)
  • Any information submitted via contact forms or email

2.2 Automatically Collected Information

  • IP address
  • Browser type and device information
  • Website usage data (via cookies and analytics)
  • POPIA requires that personal information be collected lawfully and for a specific purpose only

3. How We Use Your Information

We use your information to:

  • Process orders and manage accounts
  • Respond to enquiries and provide support
  • Communicate regarding products, stock, and services
  • Improve website performance and user experience
  • Comply with legal and regulatory requirements

We will only use your information for the purpose for which it was collected, unless required by law.

4. Sharing of Personal Information

We may share your information with:

  • Payment processors and logistics partners (for order fulfilment)
  • IT service providers and website hosting partners
  • Legal or regulatory authorities when required

We do not sell your personal information.

All third parties are required to comply with POPIA and maintain confidentiality.

5. Cookies and Tracking Technologies

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic
  • Store user preferences

You may disable cookies in your browser settings, but some features may not function properly.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

  • Loss
  • Unauthorised access
  • Misuse or alteration

POPIA requires businesses to ensure personal data is kept secure and protected

7. Retention of Information

We retain personal information only for:

  • As long as necessary to fulfil the purpose it was collected for
  • As required by applicable laws (e.g., tax and accounting records)

After this period, your information will be securely deleted or anonymised.

8. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction or deletion of your data
  • Object to processing of your data
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator

POPIA ensures individuals have control over their personal information and how it is used

9. Third-Party Links

Our website may contain links to third-party websites (e.g., suppliers, brands, or partners).

We are not responsible for their privacy practices.

10. Cross-Border Data Transfers

If your information is transferred outside South Africa, we ensure that appropriate safeguards are in place and that the recipient complies with data protection laws.

11. Updates to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

12. Contact Details

If you have any questions or requests regarding this Privacy Policy, please contact:

DWE Distributors

Email: brendan@dwedistributors.co.za

Website: https://dwedistributors.co.za/home/

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